Once the download is complete, go to the selected directory and click the file again with the right mouse button. Select the “Open with” option and select “Windows Picture and Fax Viewer” right click the “Download File” button and select “Save destination under.” Download the file in any directory – (example: personal documents, office, etc.) Please note that some of the old conventions are available in TIFF format and can only view the first page after opening. To view the file correctly, please see the following steps: After opening the file, use the two blue “next page” arrows in the lower/middle part of the page to flip through the document, not the “Next Image” arrows.